Return Policy

At Elowenoy, we are committed to providing our customers with a simple, transparent, and reliable shopping experience. This Return Policy explains the requirements, procedures, and conditions for requesting returns, exchanges, or refunds for purchases made through elowenoy.com. Please review this policy carefully before submitting a return request.

1. Return Request Period

Customers may request a return within 30 days after receiving their order.

Before returning any product, customers must contact our customer service team for return approval and instructions.

Please contact:

Customer Service Email: service@elowenoy.com

To help us process your request efficiently, please provide:

  • Order number

  • Email address used during checkout

  • Product information

  • Reason for return

  • Photos of the product, if applicable

Our customer service team will review your request and provide further instructions.

2. Return Conditions

To be eligible for a return, products must generally meet the following requirements:

  • The product must be unused, unworn, and in its original condition.

  • The product must include its original packaging and accessories, if applicable.

  • The product must not show signs of wear, damage, alteration, or improper handling.

  • The return request must be approved by our customer service team before shipment.

Returns sent without prior authorization may not be accepted.

3. Non-Returnable Items

Due to hygiene considerations and product protection requirements, certain items may not be eligible for return, including:

  • Earrings or other items that have been worn or used where hygiene restrictions apply.

  • Rings, necklaces, or other jewelry that has been worn, altered, damaged, or modified after delivery.

  • Products damaged due to improper handling after delivery.

  • Products without original packaging when packaging is required.

  • Items returned without prior approval.

If you are unsure whether your product qualifies for return, please contact our customer service team before sending it back.

4. Return Process

To request a return, please follow these steps:

Step 1: Contact Elowenoy customer service at service@elowenoy.com.

Step 2: Provide your order details and reason for the return.

Step 3: Wait for our team to review your request and provide return instructions.

Step 4: Ship the approved return item according to the instructions provided.

Please do not send any items back before receiving return confirmation.

5. Refund Process

Once the returned product has been received and inspected, we will process the refund according to the approved return request.

Approved refunds will be issued to the original payment method used during checkout.

Please note that refund processing times may vary depending on:

  • Payment provider processing time

  • Banking institution processing time

Customers will receive confirmation once the refund has been processed.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from your order, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Photos showing the product condition

  • Relevant product information

Our customer service team will review your request and provide an appropriate solution.

7. Exchanges

If you would like to exchange a product, please contact our customer service team first.

Exchange requests are subject to:

  • Product availability

  • Product condition

  • Size or style availability, when applicable

  • Return approval requirements

8. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

Customers should contact our customer service team before shipping any return items. Our team will provide the appropriate return instructions after reviewing the request.

Please do not return products to the registered company address unless specifically instructed to do so by our customer service team.

9. Contact Information

For return, refund, or exchange inquiries, please contact:

Brand Name: Elowenoy

Official Website: elowenoy.com

Legal Entity: Shenzhen Jinnuochen Technology Co., Ltd.

Unified Social Credit Code: 91440300MAEDE0TU0M

Registered Address: Room 301, No. 8, Xintun North Second Lane, Xinlian Community, Longcheng Street, Longgang District, Shenzhen

Customer Support Email: service@elowenoy.com

elowenoy.com is owned and operated by Shenzhen Jinnuochen Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.